Website Privacy Policy

Last updated: 20th April 2026 

Valiant Systems Group Limited 

Website Privacy Policy (Privacy Notice) 

• This Privacy Policy explains how Valiant Systems Group Limited (“VSG”, “we”, “us” or “our”) collects and uses personal data when you visit our website, contact us, or use our online services. It also describes your privacy rights and how the law protects you. 
• This notice is intended for website visitors and prospective clients. Where we provide managed services to business clients, our processing of personal data as a processor will also be governed by the relevant contract and any Data Processing Agreement (DPA). 

Who we are 

• Controller: Valiant Systems Group Limited (we are the “data controller” for personal data collected via this website). 
• Registered address: Unit 7 Norcroft Industrial Estate, Norcroft Street, Bradford, West Yorkshire, BD7 1JA, United Kingdom. 

Company number: 16072925. 

Telephone: +44 1274 054550. 

Email (general): support@valiantsystemsgroup.com 

Email (privacy): privacy@valiantsystemsgroup.com 

Personal data we collect 

• The types of personal data we may collect include: 
• Identity and contact data: name, job title, company name, email address, telephone number, business address. 
• Enquiry and communications data: messages you send to us, meeting notes, and records of correspondence. 
• Technical data: IP address, device information, browser type and version, operating system, time zone setting, and other technical identifiers. 
• Usage data: information about how you use our website (for example, pages visited and actions taken). 
• Marketing and preference data: your preferences in receiving marketing from us and your communication preferences. 
• Recruitment data (if applicable): CV/resume data, employment history, qualifications and references where you apply for a role. 
• We do not intentionally collect special category data (such as health data) through our website. Please do not submit such information to us unless we specifically request it. 

How we collect personal data 

• We collect personal data through: 
• Direct interactions: when you complete forms, request information, book a consultation, or contact us by email/phone. 
• Automated technologies: cookies and similar technologies that collect technical and usage data when you browse our website. 
• Third parties: where permitted, we may receive business contact information from partners, publicly available sources, or platforms you use to contact us. 

How we use your personal data and our lawful bases 

• We only use personal data where the law allows. Common lawful bases we rely on include consent, contract, legal obligation, and legitimate interests. 
• We may use your personal data to: 
• respond to enquiries, arrange meetings and provide requested information (legitimate interests and/or steps prior to entering a contract); 
• provide services, manage accounts and deliver support (contract); 
• improve our website, measure performance and maintain security (legitimate interests); 
• send relevant business communications and marketing (consent where required; otherwise legitimate interests for B2B communications in line with applicable rules); 
• comply with legal and regulatory obligations, including security and fraud prevention (legal obligation and legitimate interests); and 
• recruitment administration where you apply for a role (legitimate interests and/or contract). 
• Where we rely on legitimate interests, we balance our interests against your rights and expectations. You can object to processing based on legitimate interests in certain circumstances (see section 10). 

Cookies and similar technologies 

• We use cookies and similar technologies to operate our website, keep it secure, and understand how it is used. 

Key points: 

• We use Cookiebot by Usercentrics to present a cookie banner and manage cookie consent preferences. 
• Non-essential cookies (such as statistics/analytics and marketing cookies) are used only if you provide consent where required. 
• You can change or withdraw your consent at any time using the Cookie Settings option on our website. 
• For the most up-to-date cookie list, please refer to the Cookie Declaration available via the cookie banner. 
• For more information, please see our Cookie Policy. 

Who we share personal data with 

• We may share personal data with trusted third parties where necessary, including: 
• IT and hosting providers (for example, website hosting, email, backup and security tooling). 
• Analytics and consent management providers (for example, Cookiebot by Usercentrics), where enabled and subject to your settings. 
• Professional advisers such as lawyers, bankers, auditors and insurers. 
• Regulators, law enforcement or public authorities where required by law. 
• Business partners and subcontractors where needed to deliver requested services (subject to appropriate contracts and confidentiality). 
• We require third parties to respect the security of personal data and to treat it in accordance with the law. Where third parties process personal data on our behalf, they must act only on our instructions. 

International transfers 

• Some of our service providers may process personal data outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place, such as adequacy regulations, contractual protections (including the UK International Data Transfer Agreement or Addendum), and security controls. 

Data security 

• We use appropriate technical and organisational measures designed to protect personal data, including: 
• access controls and authentication measures; 
• security monitoring and threat detection where applicable; 
• encryption and secure configuration where appropriate; 
• staff confidentiality obligations; and 
• policies and procedures designed to reduce risk. 
• Despite these measures, no method of transmission over the internet is completely secure. You should also take care to protect your own devices and credentials. 

Data retention 

• We keep personal data only for as long as necessary for the purposes we collected it, including to satisfy legal, accounting, or reporting requirements. 
• Typical retention approach: 
• Enquiries: retained for a reasonable period to manage communications and follow-ups. 
• Client records: retained for the duration of the relationship and in line with legal and contractual requirements. 
• Website logs/security records: retained for security, troubleshooting, and audit purposes for a limited period. 
• Marketing preferences: retained until you opt out or request deletion (subject to legal requirements). 

Your data protection rights 

• Under UK data protection law, you may have rights including: 
• Right of access: request a copy of the personal data we hold about you. 
• Right to rectification: request correction of incomplete or inaccurate data. 
• Right to erasure: request deletion of your personal data in certain circumstances. 
• Right to restrict processing: request we limit how we use your data in certain circumstances. 
• Right to object: object to processing based on legitimate interests and to direct marketing. 
• Right to data portability: request transfer of your data to you or another provider in certain circumstances. 
• Right to withdraw consent: where we rely on consent, you can withdraw it at any time (this does not affect lawful processing before withdrawal). 
• To exercise your rights, contact us using the details in section 13. We may need to verify your identity before responding. 

Marketing communications 

• You can ask us to stop sending marketing messages at any time by: 
• using the unsubscribe link in marketing emails (where provided); or emailing us at privacy@valiantsystemsgroup.com. 
• We will act on opt-out requests promptly. Please note you may still receive non-marketing communications necessary to provide services or respond to enquiries. 

Children’s privacy 

• Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal data relating to children. 

Contact us and complaints 

• If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: 
• Privacy email: privacy@valiantsystemsgroup.com 
• Support email: support@valiantsystemsgroup.com 
• You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO). We would appreciate the opportunity to deal with your concerns first, so please contact us in the first instance. 

Changes to this Privacy Policy 

• We may update this Privacy Policy from time to time. We will post the latest version on our website and update the “Last updated” date above.