Technology that works for your people and your business.
VSG provides dependable managed IT support, Microsoft 365 management, user administration, device maintenance and security-focused technology services designed to keep your organisation productive, protected and prepared for growth.
- Reliable support
- Secure systems
- Clear communication
BEYOND BASIC SUPPORT
More than a traditional IT helpdesk
Our aim is to reduce disruption, improve productivity and give you a clear point of responsibility for your technology.
PREMIUM SERVICES COVERED
- User and device support
- Microsoft 365 administration
- Email and collaboration management
- Security-focused configuration
- Monitoring and maintenance
- Onboarding and offboarding
- Technical guidance
- Service documentation
DAY-TO-DAY OPERATIONS
Dependable day-to-day IT support
User Support
Support for common technical issues affecting devices, applications, accounts, email and access.
Device Management
Configuration, monitoring, maintenance and management of supported business devices.
Patching and Updates
Support with operating-system, application and security updates to reduce avoidable risk and disruption.
User Onboarding
Creation and configuration of accounts, permissions, applications and access for new employees.
User Offboarding
Removal or restriction of access, protection of company information and support with device return or reassignment.
Remote Troubleshooting
Secure remote assistance for supported technical issues, subject to the agreed service scope and support hours.
Microsoft 365, managed properly
Microsoft 365 brings together communication, productivity, collaboration, storage and identity services. VSG helps organisations configure, manage and secure these tools so employees can work efficiently without creating unnecessary risk.
Microsoft Teams
Configure and manage Teams for secure communication, meetings, calls, and integrated internal/external workspace collaboration.
Outlook & Email
Manage business email, calendars, contacts, shared mailboxes, and highly secure Exchange Online routing filters.
SharePoint Online
Create beautifully structured cloud hubs for critical files, resources, company policies, and synchronized team databases.
OneDrive for Business
Provide secure individual cloud storage for sensitive files with granular external tracking and automated device backup.
M365 Applications
Fully support users with familiar local and web productivity tools including Outlook, Word, Excel, PowerPoint, and SharePoint.
M365 Tenant Securing
Proactive security audits, Multi-Factor Authentication (MFA) rollouts, and advanced risk profiles engineered directly by VSG.
Ready to secure your Microsoft 365 tenant?
Schedule a complimentary configuration and licensing assessment with our enterprise technicians.
Microsoft Copilot and AI-ready working
Microsoft Copilot can help eligible organisations work with information across Microsoft 365, including documents, email, meetings and collaboration tools. Effective adoption requires suitable licensing, secure access controls, well-managed data and clear user guidance.
Readiness Assessment
Review Microsoft 365 licensing, identity configuration, data access and existing information structure.
Security & Permissions
Help identify overly broad access, inappropriate sharing and data-governance risks.
Implementation Support
Assist with eligible licences, user assignment, policy configuration and controlled rollout planning.
User Adoption
Provide guidance on appropriate use, prompt awareness, information handling and responsible adoption.
Microsoft Copilot capabilities depend on the client’s selected Microsoft licences, configuration and service availability.
Secure access to business systems
User identities are often the gateway to email, files, applications and company information. VSG helps clients manage access securely through Microsoft Entra ID and related Microsoft 365 controls.
MULTI-FACTOR AUTHENTICATION
Add an additional verification step to reduce the risk created by stolen passwords.
CONDITIONAL ACCESS
Apply access rules based on factors such as the user, device, location, application and assessed risk.
USER ACCESS MANAGEMENT
Create, change and remove user access based on employment status and business responsibilities.
ADMINISTRATOR PROTECTION
Reduce unnecessary administrative access and strengthen controls around privileged accounts.
SINGLE SIGN-ON
Simplify access to compatible applications while improving central visibility and control.
PASSWORD & ACCOUNT SECURITY
Support password policies, password-management practices, account recovery and access reviews.
Managed devices, consistent standards
Business devices should be configured, maintained and protected consistently. VSG helps organisations manage supported computers and mobile devices throughout their working lifecycle.
The Device Working Lifecycle
Prepare
Procure and formulate gold-standard system configurations before distribution.
Deploy
Zero-touch setup provisions applications and settings instantly.
Manage
Continuous configuration, application updates, and performance monitoring.
Protect
Active EDR, disk encryption, and rigid security policy compliance.
Retire
Eco-friendly, certified cryptographic sanitization and asset recovery.
Microsoft Intune & Compliance Integration
Seamlessly bind device enrollment with strict security frameworks. We enforce zero-trust policies, immediate remote wiping capability, and complete compliance profiles out-of-the-box so you are prepared for auditing, anytime.
Complete Lifecycle Inclusions
From onboarding to certified disposal, our Premium Managed IT guarantees standard-aligned configuration across your fleet:
- Windows device configuration
- Microsoft Intune support where included
- Security-policy deployment
- Application installation
- Device compliance & status monitoring
- Encryption configuration (BitLocker)
- Endpoint protection & remediation
- Remote-management tools integration
- Asset records & compliance ledgering
- Device replacement and reassignment management
- Secure device retirement & safe disposal certificates
LIFECYCLE MANAGEMENT
Supporting every stage of the employee lifecycle
NEW STARTER
Prepare accounts, licences, email, devices, applications and access before the employee begins.
ROLE CHANGE
Update permissions, groups, licences and system access when responsibilities change.
ONGOING SUPPORT
Provide continued technical assistance, account support and device management.
DEPARTURE
Remove access, secure business data, recover licences and support device return or reassignment.
A consistent onboarding and offboarding process helps improve productivity, reduce delays and limit unnecessary access.
Proactive Management & Maintenance
VSG combines responsive support with planned maintenance and monitoring. Proactive monitoring can help identify warning signs and recurring problems before they cause more serious disruption.
Device-Health Monitoring
Continuous tracking of hardware indicators including CPU temperatures, memory load, and fan speeds to anticipate and prevent sudden crashes.
Patch-Status Monitoring
Automated management of critical OS updates and core software security patches, eliminating deployment blindspots instantly.
Endpoint-Security Status
Live threat detection monitoring, local firewall status checks, and real-time behavioral malware quarantine engine enforcement.
Storage & Performance
Preemptive S.M.A.R.T diagnostic alerts, sector failure detection, storage limits tracking, and dynamic read/write capacity checks.
Service Alerts
Instant automated ticketing and routing to our technical response desk as soon as system telemetry metrics cross warning parameters.
Licence & Account Reviews
Structured audits of credential lifespan, dynamic Active Directory rules, and unused cloud licenses to optimize company budget allocation.
Backup-Status Visibility
Verify backup consistency daily. Instant recovery checks and offsite backup status reports ensure you are fully protected.
Recurring Maintenance
Vetted maintenance scripts, system cache clearance, directory integrity checks, and recurring optimization sweeps executed weekly.
Technical Documentation
Secure internal cataloging of local assets, active topology maps, dependency listings, and dynamically updated configurations.
Service Reporting
Receive granular insights delivered transparently each month. Every diagnostic log, resolved event, vulnerability scan score, and active asset health profile compiled into a direct executive digest.
Productivity supported by security
Microsoft 365 should be configured with appropriate security controls rather than relying entirely on default settings.
Multi-factor authentication
Strict enforcement policies to block up to 99.9% of automated identity-based attacks on user credentials.
Email security
Advanced protection against targeted phishing, malicious attachments, and executive domain impersonation.
Identity protection
Risk-based Conditional Access dynamically analyzing locations, devices, and user behavior in real time.
Secure external sharing
Control domains, force secure links, and apply sensitivity labels to maintain strict control of outbound data.
Administrator controls
Enforcing the principle of least privilege through role-based access control and Privileged Identity Management.
Device compliance
Verify that only verified, updated, and encrypted endpoint devices are granted access to corporate assets.
Access reviews
Regular, automated checks of active guest permissions, high-privilege roles, and shared mailbox memberships.
Audit and alert config
Deep auditing mechanisms designed to instantly flag unusual patterns, geo-hops, or mass file operations.
Data-retention options
Regulatory compliance mapping through automated archiving, litigation holds, and structured retention frameworks.
Security baseline reviews
Continuous benchmarking of tenant scores against modern enterprise baselines and best practice patterns.
Please note: Available features depend on the client’s Microsoft 365 licence and agreed service package.
Google Workspace support
VSG can also assist supported organisations with the administration and security of Google Workspace environments.
While Microsoft 365 remains our primary recommendation for enterprise-grade productivity, we ensure your Google Workspace environment is fully hardened, seamlessly compliant, and securely managed alongside your core infrastructure.
Gmail administration
Google Drive & shared drives
User and group management
Multi-factor authentication
Access & sharing controls
Employee onboarding / offboarding
General troubleshooting
Security configuration
How our managed IT service works
A systematic, strategic approach designed to secure your infrastructure, streamline support, and empower growth.
ASSESS
Review the organisation’s users, devices, Microsoft 365 environment, applications, risks and support requirements.
PLAN
Define the agreed service scope, responsibilities, support arrangements and recommended improvements.
ONBOARD
Set up management tools, document the environment, configure access and introduce support processes.
MANAGE & IMPROVE
Provide ongoing support, maintenance, monitoring, reporting and practical recommendations.
What managed IT means for your organisation
LESS DOWNTIME
Resolve technical issues effectively and reduce recurring disruption.
PRODUCTIVE EMPLOYEES
Give users access to the tools and support they need to work effectively.
STRONGER SECURITY
Introduce practical controls across identities, devices, email and cloud services.
CLEAR RESPONSIBILITY
Provide a defined route for support, escalation and technology management.
CONSISTENT SYSTEMS
Apply repeatable standards across users, devices and services.
CONFIDENT GROWTH
Add employees, locations and services with a more manageable technology foundation.
FLEXIBLE DEPLOYMENT MODELS
A service model that fits your organisation
VSG can provide tailored delivery pathways to match your internal capabilities, scale, and strategic roadmap. Whether you need complete outsourcing or targeted co-management, we adapt to your requirements.
Clarification: Support hours, response targets, included products, licences and responsibilities are defined in the client’s Order Form, Statement of Work and associated service documentation.
Ongoing Operational Support
- Fully managed IT support
- Microsoft 365 management
- Support alongside an existing internal IT team
- Co-managed services
- Ongoing support under an agreed service package
Targeted & Strategic Deployments
- Individual Microsoft 365 projects
- Cloud migrations
- Security improvement projects
Why organisations choose VSG
We combine strategic, security-first thinking with responsive local support to keep your business stable, secure, and moving forward.
Security-First Thinking
Security is considered throughout the way systems, accounts and devices are managed.
Clear Communication
Technical issues and recommendations are explained in practical business language.
Microsoft 365 Experience
Support across Teams, Outlook, SharePoint, OneDrive, identity and Microsoft 365 administration.
Flexible Support
Services designed for organisations without internal IT and for businesses that need additional support for an existing team.
Local and Responsive
Bradford-based support with the ability to assist organisations across West Yorkshire and the wider UK.
Long-Term Improvement
A focus on stable, secure and manageable technology rather than repeated temporary fixes.
Make technology easier to manage.
Speak with VSG about managed IT support, Microsoft 365, Teams, Outlook, SharePoint, OneDrive, Copilot readiness and secure cloud services designed around your organisation.
Secure by design. Driven by trust.
VSG delivers dependable IT and security services designed for real-world businesses. We reduce risk, improve performance, and give you peace of mind with support you can trust.
Registered in the United Kingdom and Wales
Company Number: 16072925
D-U-N-S Number: 232653775